Sir Terry Leahy, CEO of Tesco, Britain’s largest supermarket chain, offered ten management lessons, recently at the National Retail Federation’s (NRF) Annual Conference in New York.They…
Browsing: customer service
Service trumps price, even in tough times, say many retail experts. Independent retailers often have an edge in delivering personal service.
When asked which measurement of customer data was the most valuable, the largest group of retailers, 86 percent, cited customer retention in a recent survey.