All retailers understand that great customer service is the holy grail of our business. Once you have it, it seems like it has the power to reveal all the secrets of success. But, providing flawless service is not easy.
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When you earn the lion’s share of your profits during the holiday season, there are two big questions small retailers should be asking themselves: Did I adequately prepare for my holiday business? What can I do if holiday sales are bigger than I expected?
Urban Expositions President & CEO Doug Miller announced two strategic changes to the trade show company’s management team and structure in mid November, fueling the firm’s continued aggressive growth and industry leadership.
Earlier this year, the Obama administration and Department of Labor passed a groundbreaking update to the national overtime rule. The new regulation, scheduled to take effect…
Generation Z are the new kids on the block. The oldest of this demographic group are just starting to graduate from college and enter the adult economy.
Historically, large retailers and manufacturers have relied on one or two liquidators for dealing with their returned and excess merchandise.
2016 celebrates 30 years of awareness, education and empowerment for NCBF, the National Breast Cancer Foundation.
In today’s digital world, retail customers have come to expect real-time customer service, easy-to-use websites, and a wide choice of payment methods.
There are several tactics to providing a great experience, but they all come down to one thing: making the customer feel recognized as an individual, rather than “just another customer.”
In retail, sales are greatly determined by interactions between customers and associates, and results are driven by quality rather than quantity of time spent in these interactions.