All retailers understand that great customer service is the holy grail of our business. Once you have it, it seems like it has the power to reveal all the secrets of success. But, providing flawless service is not easy.
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Milk, eggs, cleaning supplies… your list is complete and you’re eagerly waiting to check out and get home.
When you earn the lion’s share of your profits during the holiday season, there are two big questions small retailers should be asking themselves: Did I adequately prepare for my holiday business? What can I do if holiday sales are bigger than I expected?
Today’s customer is always connected, opening the door for retailers to influence purchase decisions in the moment. But, as retailers strive to reach and activate customers wherever they are in their daily lives, they must first understand what they are saying with their hands (online and mobile) and feet (in-store).
Year after year, gift cards are the most requested gift in America.
For those of us in retail, November is tremendously busy, but our planning never stops.
Men’s holiday wish lists call for unique items, which chain stores just can’t provide. This is good news for small retailers trying to stand out this holiday season.
In the always-changing gift industry, smart retailers know this means not just keeping up with what their customers want, but also keeping up with the latest trends.
Generation Z are the new kids on the block. The oldest of this demographic group are just starting to graduate from college and enter the adult economy.
Historically, large retailers and manufacturers have relied on one or two liquidators for dealing with their returned and excess merchandise.