Return fraud is on the minds of many retailers as the holiday shopping season reaches full height. Andrew Wren, CEO of Wren Solutions, speaks with Independent Retailer in this podcast about how to manage returns through this busy season. “Retail return fraud is always a challenge for a retail organization,” he says. “It’s that delicate balance of making sure that you have customer service and understanding how these negative return situations are going to impact your bottom line.”
In his full article, “Prevent Return Fraud,” available in the November issue of Independent Retailer Magazine and online, he provides a three pronged approach to mitigating risk in a brick and mortar environment, and in this podcast, he presents further insights for how retailers can keep their shops running smoothly amid the hectic holiday crowds. Listen to the podcast below and click here to read Wren’s full article.