by Patrick Kelly One of the most significant economic impacts of the COVID-19 pandemic was the dramatic increase in ecommerce as consumers avoided brick-and-mortar stores. The industry was quick to pivot and enable businesses to operate without requiring a physical presence, which helped them reduce operating costs and minimize their infrastructure. Not surprisingly, this was […]
security
Effective Ways to Utilize Video Surveillance
by Patrick Chown The retail industry, like any other sector dealing with the COVID-19 pandemic, has seen its fair share of difficulties. As if dealing with the challenges of a pandemic was not difficult enough, retail stores are also dealing with increased security challenges. According to the 2020 National Retail Security Survey, retail theft, or […]
How to Prepare for Shipping & Supply Chain Challenges
The COVID-19 pandemic has caused a huge transformation in the shipping and supply chain industries. Since most consumers have been trying to stay safe at home, they have been shopping online and significantly increasing the amount of packages being shipped. This boost in ecommerce shopping is putting added weight and pressure onto shipping carriers and […]
Three Great Examples of Results-Driven Checkout Processes
by Kayla Matthews The design of your checkout process can significantly impact how many customers make it through the sales funnel. Even subtle design decisions that make checkout slightly less convenient — like surprise fees, overly long forms and required account creation — can result in higher cart abandonment. That’s especially true toward the holiday […]
The Importance of Cybersecurity for Ecommerce Retailers
Owning and operating an eCommerce business is no simple feat. It takes a great deal of market research, product quality research, marketing strategy, time investment, and, of course, hard work. However, it is equally true that many online businesses are likely to forget about their cybersecurity practices. In fact, just 6 in 10 small businesses […]
How Retailers Can Utilize Existing Technology to Optimize In-Store Experiences
by Christian Nascimento It’s likely you’ve seen the not-so-subtle sign of the season that bridges the end of fall and the beginning of winter: shopping season. For shoppers, that means deals, deals, deals. But for retailers, it means a mad dash to attract consumers’ eyeballs, awareness and — of course — wallets, to end the […]
What to Expect From Payment Processing for Small Businesses in 2020
by Todd Spear When it comes to payment processing, 2020 will bring more options to the table. As the ways consumers pay for goods diversify, there’s a need for stronger security. The Rise of Generation Z Generation Z (folks born from the mid-90s through about 2015) represents a group of consumers who won’t remember a […]
Four Ways E-Tailers Can Keep Customer Data Safe
by Graeme Caldwell Over the last couple of years, consumer confidence has been damaged by repeated data leaks from ecommerce stores. Every online retailer is aware of Magecart and the damage it has done. Companies like Adidas, Sears, and Macy’s have also suffered data leaks. The problem is even more acute for smaller retailers, since […]
Retailers Outside of California Still Affected by the CCPA
The starting date for the California Consumer Privacy Act (CCPA) is looming over retailers’ heads. Whether or not you think your business may be affected by it, there’s a good chance it might. Waiting until after the holiday season to comply with the act can lead to massive fines, the loss of customers, and even […]
Black Friday Cyber Security for Retailers
by Damon Culbert The retail industry is the most at risk from cyber attack, with one report from Business in the Community suggesting that 43 percent of retail businesses have the fewest cyber security measures in place. With Black Friday around the corner, the retail industry is headed into the busiest period of the year. […]