“Six months ago our businesses all thought this was transitory, now every business I know expects this to last in 2023 and 2024.” Being able to accurately predict demand for their products is the key to striking the delicate balance of avoiding stock-outs of the most profitable items and avoiding having warehouses packed with inventory […]
automation
Making the Most Out of Disruption
by Roman Davydov In recent years, retail has experienced severe turbulence and lived with continuous predictions of its imminent death. The pandemic seemed to deliver the final blow, but here we are—after a sharp decline in consumer demand, tough business choices, and dozens of bankruptcies, retail is still alive, but just a bit different. It […]
How Voice Automation Can Address Top Retail Concerns
by Keith Phillips Since the pandemic started in March of 2020, we all learned that our lives could shift with a snap of a finger. Despite the uncertainty of the ongoing supply chain challenges, global unrest, and surging fuel costs, retail businesses continue to experience significant growth. Recently the National Retail Foundation (NRF), highlighted a […]
Perfecting Customer Experience for Post-Pandemic Retail
Many consumers got comfortable with online shopping during the pandemic, engaging with brands and other shoppers in a virtual sense, but nothing beats the authenticity of in-store experiences. Tango, a leader in Store Lifecycle Management (SLM) solutions, conducted a consumer survey which found that 85 percent of Americans cannot wait to get back to in-store […]
Retail Springs to Life
The weather is warmer, the sun is brighter, flowers are in bloom, and spring is in the air. Retail experts are expecting a huge boom in brick-and-mortar sales come the spring and summer months since the vaccine rollouts are making consumers more comfortable to shop in person. Now is the time to get ready to […]
3 Retail Strategies That Won the Holiday Season
by Derek O’Carroll Although the 2020 holiday season was one of the most turbulent in recent memory, the U.S. retail industry saw a record $188 billion in online purchases, reflecting a year-over-year growth of an astonishing 32 percent. With an estimated $766 billion in sales up for grabs and one of the rockiest years on […]
How to Prepare for Shipping & Supply Chain Challenges
The COVID-19 pandemic has caused a huge transformation in the shipping and supply chain industries. Since most consumers have been trying to stay safe at home, they have been shopping online and significantly increasing the amount of packages being shipped. This boost in ecommerce shopping is putting added weight and pressure onto shipping carriers and […]
Leverage Social Media Automation to Drive Engagement
Since Facebook launched bots in Messenger back in 2016, the number of leads, sales, and talent recruited by businesses has increased exponentially. It’s been four years since then, and the landscape for how businesses harness the power of marketing automation through bots has changed. Different Marketing Entry Points As we roll into 2021, brands can […]
2021 Marketing with Email & SMS
Now that indie retailers everywhere are ready to rack in holiday sales, the rest of the year is going to be spent figuring out ways to retain all those new customers. Bluecore warns in a report on shoppers motives and preferences that while acquisition efforts are important, if there’s no focus on retention, those acquired […]
Four Ways Artificial Intelligence is Transforming Retail Experiences
by Kayla Mattews Retailers, faced with changing customer needs and a demand for constant innovation, are looking to cutting-edge tech to improve their stores. Most modern businesses collect huge amounts of customer data. A lot of that info goes to waste, however. Artificial intelligence can analyze and apply that info in real time. Retailers are […]