This flexible payment solution also doubles up as a highly effective marketing tool for you as a retailer to build your brand equity. Improving brand equity means increasing the value of your brand in the minds of your consumers. White-labeled BNPL solutions put the merchant in the driver’s seat and enable them to retain the […]
customer loyalty
These Technologies Will Engage Your Customers
Understanding brand loyalty and the shopper mindset is vital in helping retailers manage and grow. Even though small business buyers see most retail technologies as helpful, they are aware yet unimpressed with chatbots. Consumers who see value in retail technology are more likely (73%) to prefer familiar brands than those who are unimpressed with the […]
How to Deal with Excess Inventory
by Charlie Casey Prices for virtually everything have risen sharply over the first part of 2022. Some of the items we know and love are back on the shelves in excess, while others still remain hard to find. In fact, some of the biggest retail stories of the year have centered around the surplus of […]
The Bellevue Collection Perfecting Personalized Customer Experiences
Every single business out there had to make changes to their model when the pandemic striked. Whether it was putting more focus into their ecommerce websites, offering different contactless payment and delivery options, or increasing their presence on social media, no stone was left unturned. While some retailers did not make it out of the […]
How Conversational Commerce is Revolutionizing the Retail Industry
by Christy Kirby Conversation is at the heart of all relationships, especially between businesses and their customers. Conversational commerce has taken the retail world by storm by creating the ultimate online experiences for shoppers. Modern consumers have little tolerance for friction, and seek convenience throughout all stages of the buying process. Conversational commerce offers the […]
How to Get the Most Out of Loyalty Programs During an Inflation Crisis
by Charlie Casey Inflationary concerns are growing across the globe. The cost of just about every product and service is at their highest level since 1981, and the ripple effect on businesses is that sales are slowing as consumers look for ways to cut back on spending and make do with less. Properly executed loyalty […]
Wine Access Reveals Their Secrets for Success
Managing customer personalization and developing a strong connection is key for retailer growth in 2022. Wine Access, a leading direct-to-consumer online wine retailer, saw a sharp increase in demand and achieved double digit growth in 2020 when many businesses were struggling to stay afloat. Joe Fisch, the CEO and CFO of the brand, shares what […]
Strategizing the Future of Brick-and-Mortar Retail
by Charlie Meyer It might be the understatement of the century to say that market conditions have not been ideal or kind to many businesses over the past two years. Brick-and-mortar retail faced some of the harshest conditions in recent memory, and with so many bankruptcies and closures, some wonder whether there is a future […]
Brick-and-Mortar Sales Grew Faster Than Ecommerce in 2021
The U.S. Department of Commerce Retail Indicator Division released the December 2021 Monthly Retail Trade Report on Wednesday February 16th, which showed that brick-and-mortar stores grew faster than ecommerce for the first time ever. Last year, physical storefronts grew 19 percent, compared to ecommerce, which grew 14 percent. In-Person Shopping Around for the Long Haul […]
Consumers Expect More from In-Store Experiences
by Andy Greenwood The law of unintended consequences can affect any complex system. Certainly, for retailers, it seems the explosion in ecommerce, accelerated by the pandemic, has had a knock-on effect on consumers’ expectations when it comes to in-store experiences, too. According to a recent study by Cint, consumers have very specific wish lists when […]