by Ajay Kaul Ecommerce success has always been determined by how well an organization understands and meets its customers’ needs, and 2023 will be no different.…
Browsing: customer service
by Justin Berg Google reviews are a powerful tool to enhance your business, boost search ranks, improve your brand visibility, and build trust—all these can be…
by Chris Jones The average consumer is anything but average — and when it comes to home delivery, one size does not fit all. In the…
“The customer is always right.” This is the motto many retailers live by, and while some customer complaints have easy fixes, others may cause you to…
by Nicola Kinsella As retailers enter the second half of a highly challenging year of inflation, tightening monetary policies, and resource shortages, many are looking for…
by Paula Biste COVID-19 lockdowns accelerated a shift to online shopping that was already well underway. According to the Adobe Digital Economy Index, consumers now spend…
by Shannon Flynn Many small business owners automatically view customer complaints as a negative impact, but that is a misguided assumption. When something bothers consumers so…
Wedding Wire’s latest trends report states that in 2021, almost two million weddings took place in the U.S., a number that is expected to increase to…
by Tom Fricano Over the past two years, there has been a significant shift to online commerce. Not only are these voluminous transactions regulated by privacy…
by Rebecca Brooks The modern shopper journey has transformed so drastically over the past few years that the company Alter Agents decided that the shifting shopper…