by Ajay Kaul Ecommerce success has always been determined by how well an organization understands and meets its customers’ needs, and 2023 will be no different.…
Browsing: customer service
by Justin Berg From higher rankings to increasing your online reputation and brand visibility, Google reviews can boost your business for completely free. However, the term…
While common thinking is that all consumers want their goods delivered as quickly as possible, the reality is much more nuanced. Brands can maximize top- and…
“The customer is always right.” This is the motto many retailers live by, and while some customer complaints have easy fixes, others may cause you to…
Low-code platforms are sometimes compared to no-code development. The difference lies in the audience — low-code is aimed at developers or professionals with some technical knowledge.…
Shoppers are now likely to see an out-of-stock message on one out of every 59 product pages, a 235 percent increase from pre-pandemic levels. Having insufficient…
by Shannon Flynn Many small business owners automatically view customer complaints as a negative impact, but that is a misguided assumption. When something bothers consumers so…
Wedding Wire’s latest trends report states that in 2021, almost two million weddings took place in the U.S., a number that is expected to increase to…
It is important for all customer-facing departments within a business to make it easy for shoppers to indicate and change their preferences as their interests evolve…
by Rebecca Brooks The modern shopper journey has transformed so drastically over the past few years that the company Alter Agents decided that the shifting shopper…