To keep repeat customers you must consider recognition. For instance, keep track of the types of purchases your loyal buyers make, and on their next visit…
Browsing: customer service
Sixty-seven percent of retail execs rank customer satisfaction as the top strategic initiative for 2012.
Retail’s BIG Show floor is buzzing with more than 400 exhibitors about topics and trends changing the industry.
While not classified as shrink, hidden losses are just as detrimental to the retailer’s bottom line as theft.
Although the holiday planning phase has moved well into the holiday selling phase, retailers are still looking for different ways to reach consumers and drive last…
While unique merchandise draws customers, smart business tactics help drive home the sale.
Discount coupons have proven to be highly effective marketing tools for every conceivable size and type of business. A simple explanation for their acceptance by advertisers…
Retailing is a challenging business, and sometimes you may wish for less demanding customers, more motivated employees, and more cash in the bank. Granting these wishes…
As brick and mortar retailers join the online community in an effort to reach more customers, many are at a loss for the appropriate marketing and…
Every year, RSR takes a look at, “the state of the store,” and this year’s benchmark report featured responses from 86 qualified retailers. Findings consistently show…