Omnichannel is the buzzword of the moment in retail circles, and with good reason.
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All retailers understand that great customer service is the holy grail of our business. Once you have it, it seems like it has the power to reveal all the secrets of success. But, providing flawless service is not easy.
If we can guarantee one thing that’s coming in the New Year, it is change. After an extraordinary election year, an unprecedented candidate is ready to take office.
When you earn the lion’s share of your profits during the holiday season, there are two big questions small retailers should be asking themselves: Did I adequately prepare for my holiday business? What can I do if holiday sales are bigger than I expected?
Mobile marketing has had an enormous impact on how brands interact with marketers in 2016.
Generation Z are the new kids on the block. The oldest of this demographic group are just starting to graduate from college and enter the adult economy.
Historically, large retailers and manufacturers have relied on one or two liquidators for dealing with their returned and excess merchandise.
2016 celebrates 30 years of awareness, education and empowerment for NCBF, the National Breast Cancer Foundation.
In today’s digital world, retail customers have come to expect real-time customer service, easy-to-use websites, and a wide choice of payment methods.
There are several tactics to providing a great experience, but they all come down to one thing: making the customer feel recognized as an individual, rather than “just another customer.”