No matter your role in the retail game, we have all faced the good and the annoying, recognizing the right and wrong of retail actions
Browsing: customer service
Deeper connections with consumers can help drive higher levels of purchase intent, response rates, online engagement and advocacy.
An inside look into what customers love and loathe could mean the difference between record sales or bankruptcy.
For an independent retailer starting with one store, Ashby has become a successful entrepreneur, recognizing that customer satisfaction is the primary key to success.
Independent retailers, especially those retailing kitchenware, can build their bridal business now by committing to excellent customer service.
Gift cards continue to be a popular item for consumers. In 2009, Javelin Strategy & Research reported that 61 percent of U.S. consumers used gift or…
Michelle and Scott’s targets indies, supplying products that make money, and compete with big box stores.
A mystery shopper may help independent retailers better evaluate their customer service, without an a biased outcome.
It’s time to fire up your rewards program, as competing chain stores are integrating their loyalty programs with Gas Rewards.
For retailers looking to keep repeat customers and benefit from repeat sales, the cliché motto, “The customer is always right,” holds validity. Why is the customer…