Year after year, gift cards are the most requested gift in America.
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What happened in 2007 rocked the retail world. Consumers started using their new smart mobile devices to find the best solutions for their lifestyle needs.
Summer is one of the best times for retail businesses to get new customers. Millions of people are out on vacation, which means there are more opportunities for spending than on regular working days.
Customer experience or “CX” is not just a buzzword. It’s an approach that can win new customers, slash churn, and turn customers into evangelists. If your company isn’t utilizing the customer experience perspective, you’re leaving profits on the table.
In a world with attention spans that are becoming increasingly shorter, retailers must work harder and smarter to engage audiences.
How simple is your checkout process for customers? Is it an arduous task for shoppers, or perhaps the opposite, and everything is handled on a single page?
2016 is in full swing, and merchants everywhere are gearing up for the spring and summer seasons.
Retail marketers plan all year for winter holiday promotions, which are the most fiscally lucrative part of the year.
Technology has always played a very important role in retail, both in helping to deliver better customer experiences as well as in driving greater operational efficiencies from within the business.
Retailers have been obsessed with improving the customer experience, experimenting with ‘revolutionary’ technologies like iBeacons or QR codes just to stay on the cutting edge and remain competitive.