Even though the COVID-19 pandemic changed so many customer experience preferences, as we slowly recover and get back to normal, consumer desires continue to shift and…
Browsing: customer service
by Andy Randall In an Amazon-driven market, how can specialist retailers get closer to their customers? They have something that the growing mass of online conglomerates…
Recently, the retail industry has undergone some drastic changes. Most of which have forced retailers to re-adjust and rethink the way in which they conduct their…
With reports that brick-and-mortar retail sales jumped almost 10 percent in March, consumers are showing their excitement for getting back out and shopping in person. Many…
by Ravi Pratap Rolling out new vaccines for a new disease with an ASAP timeline is no small feat, and yet state and federal governments are…
by Shannon Flynn Robots are among the latest wave of technology coming to small business retailers in 2021. With pushes for innovation and shopping changes from…
As a result of the shutdowns and stay-at-home orders due to the COVID-19 pandemic, many retailers have put more of a focus on their ecommerce websites…
by Jeanae DuBois During the last six months of 2020, retailers were forced to meet customers where they were at – online at home. Retail spending…
by Kushagra Shrivastava Before the COVID-19 pandemic hit, the shopping experience had remained largely unchanged for years. In-store shopping and ecommerce served as the main purchasing…
by Courtney Parker A customer’s journey to a purchase decision is different today than even six months ago, especially when considering a high-ticket item. In some…