The U.S. Department of Commerce Retail Indicator Division released the December 2021 Monthly Retail Trade Report on Wednesday February 16th, which showed that brick-and-mortar stores grew…
Browsing: customer loyalty
by Andy Greenwood The law of unintended consequences can affect any complex system. Certainly, for retailers, it seems the explosion in ecommerce, accelerated by the pandemic,…
by Phil Kelley Jr. The COVID-19 pandemic has caused many consumers to be wary of returning to brick-and-mortar stores, and the online competition can be fierce.…
by Greg Alvo In the past decade, subscription boxes like those offered by FabFitFun, Birchbox, and Glossybox have taken over ecommerce. In fact, subscription boxes are…
Retailers have been using loyalty programs to turn new customers into returning shoppers for years. In 2016, the consumer loyalty management market was valued at almost…
by Shannon Flynn More retailers are utilizing SMS messaging to engage their customers and update them on everything from new arrivals to order statuses. Text messages…
by Jim Stirewalt In 2021, we saw a rapid increase of investment in marketplaces from established retailers and businesses, as well as technology platforms looking to…
by Jamie Saucedo You do not have to be a toddler to love the box as much as what is in it. The same can be…
Last year gave many brands no choice but to accelerate their ecommerce strategy and find new ways to reach and retain customers. For many, adding subscriptions…
by Bill Coan The pandemic has shaken up the retail and ecommerce arenas, with much of consumer spending shifting to the latter. It has forced a…